DAYONG, FIDELIS WELYEN

Developed and maintained strong relationships with key clients, acting as a primary point of contact for inquiries and service needs.

Addressed client concerns and resolved issues promptly, contributing to enhanced customer retention and positive feedback.

Collaborated with internal teams to ensure seamless service delivery and alignment with client expectations.

Identified opportunities for service improvement and client value creation, supporting overall business growth.

Achieved sales targets by actively engaging potential customers and promoting MTN products and services in the field.

Developed and maintained a strong understanding of market dynamics and customer needs to effectively position offerings.

Provided on-the-ground support and information to customers, enhancing brand loyalty and service uptake.

Contributed to increased regional sales volumes and customer base expansion through proactive outreach and follow-up.

Implemented trade development strategies to enhance product visibility and accessibility across diverse retail channels.

Cultivated strong relationships with trade partners, facilitating effective product placement and promotional activities.

Monitored market trends and competitor activities to inform strategic adjustments and maintain a competitive edge.

Supported the achievement of regional sales objectives by ensuring consistent product availability and merchandising standards.

Led and mentored a team of Direct Sales Agents, providing training and guidance to optimize individual and team sales performance.

Managed daily sales operations, set targets, and monitored agent activities to ensure consistent achievement of objectives.

Implemented effective sales techniques and strategies, contributing to a measurable increase in product subscriptions and revenue.

Resolved complex customer issues and escalated concerns, maintaining high standards of customer service and satisfaction.

Addressed customer inquiries and resolved service issues efficiently, maintaining a high level of customer satisfaction.

Provided accurate information regarding products, services, and promotions, enhancing customer understanding and loyalty.

Documented customer interactions and feedback, contributing to data-driven service improvements.

Collaborated with cross-functional teams to escalate and resolve complex technical or billing-related problems for customers.

Designed and delivered engaging Geography lessons to secondary school students, improving understanding of complex concepts.

Managed classroom activities and student behavior, fostering a positive and productive learning environment.

Assessed student progress through assignments and examinations, providing constructive feedback to support academic growth.

Participated in school community initiatives, contributing to the overall development and well-being of students.

Supported the coordination of maintenance activities and facility services, ensuring operational efficiency.

Assisted in property inspections and data collection for valuation reports, contributing to accurate assessments.

Learned key principles of estate management, including property maintenance, tenant relations, and record-keeping.

Collaborated with senior team members on various projects, gaining exposure to real estate industry practices.

Assisted with office administration and document management, ensuring efficient workflow.

Supported data entry and record-keeping, maintaining organized client and property information.

Observed professional practices in estate surveying, gaining initial insights into the industry.

Contributed to general office tasks, demonstrating adaptability and a willingness to learn.